Joshua Zuniga

Joshua Zuniga
MHCI alumnus
mobile devices, augmented reality, web applications, really challenging problems

I would have to say that I am someone who has a very active curiosity. I really enjoy learning and participating. So, it is not very often you find me on the sidelines. I am a bit of an outdoors enthusiast (nut maybe the better word).  I will hit the mountain to snowboard frequently during winter. I also wear through several tennis shoes while running and tires while mountain biking. 

I also take interest in other fun activities such as geocache races and technical mentoring for Lego League. Wherever I go, I will always have a camera as I often find great moments to capture. On occasion I am also known to throw pottery, it is mathematics at high RPMs.

I graduated from Oregon State University in 2008 where I majored in Business Management of Information Systems and minored in Computer Science. This is where my passion for working with various technologies exploded. As of January 2010, I have completed my graduate degree in Human Computer Interaction at Carnegie Mellon University.

 

You can download a pdf version of my resume if you CLICK HERE or read below.

 

 

 

Joshua L. Zúñiga
 
joshua [dot] luis [dot] zuniga [at] gmail [dot] com
 
http://joshuazuniga.com
 
OBJECTIVE
Understand and observe user behaviors in order to prototype and evaluate various interfaces through the design of effective field and laboratory studies as well as usability and experience tests.
 
 
EDUCATION
 
Masters - Human Computer Interaction GPA: 3.96 / 4.00
Carnegie Mellon University, Pittsburgh, PA
Graduation: December 2009
 
Bachelor of Science - Business: Management of Information Systems GPA: 3.52 / 4.00 Cum Laude honor
Minor: Computer Science
Oregon State University, Corvallis, OR
Graduation: August 2008
 
Associate of Arts Oregon Transfer Degree GPA: 3.50 / 4.00
Chemeketa Community College
Graduation: June 2006
 
 
RESEARCH EXPERIENCE
 
Bugzilla/NASA Project Carnegie Mellon University
Graduate Researcher (August 2008 – January 2009)
Project Page: https://wiki.mozilla.org/Bugzilla:CMU_HCI_Research_2008
Conducted user research to better understand how to create sustained involvement for new users in the bug submission process within open source communities and large project teams. Planned and executed analogous inquiry, contextual inquiry and think alouds for users involved in bug submission. Organized heuristic analysis, cognitive walkthrough, and keystroke level modeling for our five member research team. Authored, edited, and released results in a compelling way to the Bugzilla open source community. As a result, release cycle 3.6 of Bugzilla is dedicated to these findings and design suggestions.
 
Web Nutrition Label Project Oregon State University
Undergraduate Researcher (October 2007 – April 2008)
Conducted user research to better understand users’ decision-making and awareness of website privacy and security practices, and ways to help them build trust and make appropriate decisions. Used methods such as expert interviews, paper research, and contextual inquiry methods. Designed and implemented a prototypes of the user interface in order to perform usability and experience tests.
 
 
PROFESSIONAL EXPERIENCE
Sapo Lisbon, Portugal
Project Lead (January 2009 – December 2009)
Organized and executed research, design, and building stages leading to the final Sapo Kids Explorador concept. Lead and conducted contextual inquiries and participatory design with approximately 80 children speaking both English and Portuguese. Designed and prototyped five concepts and 12 iterations of the final design. Conducted think aloud and eye-tracking studies with 22 children. Organized a multi-national team of colleagues speaking 5 different languages. Organized a Sapo design workshop for 50 participants about designing for children.
 
Mentor Graphics Wilsonville, Oregon
Interaction Designer (June 2009 – October 2009)
Planned for and lead designs for search, filtering, and dialogs for the Calibre 2009.3 and 2009.4 tool set. Integrated usability evaluation methods and rapid prototyping techniques as a part of the development cycle. Documented and built user interface guidelines into easily maintainable content structures for the interface engineering group to access and contribute. Planned and executed heuristic evaluation, usability inspection, and think aloud studies and analysis on Calibre LVS, DRC, and Interactive tools. Developed and communicated interface designs within engineering group and to upper level management. Used biweekly learning forums to share usability design practices with the engineering group.
 
Alleghany Technology Incorporated Albany, Oregon
Intern: Business Analyst / User Interface Designer (April 2008 – October 2008)
Defined and implemented new user centered design (UCD) process for the SDLC. Integrated augmented UCD approaches, such as contextual inquiries, think alouds, personas, and usability testing. Trained developers how to create wireframe mock-ups, story boards, and low fidelity prototyping. Documented requirements in the form of use cases and UML diagrams.
 
Weyerhaeuser Springfield, Oregon
Business Analyst / Tester (April 2007 – January 2008)
Developed and executed test suites against software. Implemented End-User validation testing. Gathered and documented business requirements from users. Developed use case and technical analysis/design documents from business requirements. Implemented a process to identify usability issues in the use of the software. Released customer database updates, including identifying and merging duplicate records as well as defining database schemas for new products.
 
Gap Inc. Salem, Oregon
Customer Experience Manager (June 2001 – April 2007)
Coached group of 6 supervisors and 100 employees to exceed 12 million dollar annual sales by 3% - 5%. Generated sales through developing unique methods for training and feedback to increase retention and business understanding by organizing culture and recognition teams. Recognized and retained talent within teams through successive training promotion methods. Taught team to provide great service to satisfy customer needs by implementing a standard in house training program. Rolled out employee education and training program to PNW zone. Developed client relationship process to connect with and support client contracts and anticipate future needs. Plan and execute zone wide in store and online surveys.
 
 
SKILLS AND CERTIFICATIONS
 
Programming Languages: ActionScript, VB.Net, SQL, HTML, XML, C++
 
Prototyping Tools: Visual Studio, Flash, Flex, Eclipse, Visio, OmniGraffle, Illustrator, Photoshop, AfterEffects
 
Applications: Adobe Suite, Bugzilla, Test Track Pro, Camtasia, Silverback
 
Statistical Software: Statgraphics
 
User Research and Testing Methods: Qualitative research methods (focus groups, ethnographic techniques, end user design methods, contextual inquiry), quantitative research methods (surveys), low to high fidelity prototyping, usability evaluation methods (KLM, think alouds, cognitive walkthrough, heuristic evaluation).
 
Development Methods and Modeling: Usage & User Centered Design, Agile, Scrum, XP, UML, Activity Modeling
 
U.S. NIH – Human Participants Protection Education for Research Teams Certification January 2008
 
 
AWARDS AND HONORS
 
CITMA Scholarship (2008 – 2009 academic years)
Full tuition scholarship awarded to 15 students, pursuing a Masters in Human Computer Interaction at Carnegie Mellon University.
 
Hispanic College Fund’s Hispanic Young Professionals Program (October 2007)
One of 25 Hispanic College Fund scholarship winners, out of 700 scholarship recipients, chosen to attend the annual Washington D.C. leadership development program and awards gala to recognize academic achievements.
 
Oregon State University MIS Scholarship (2007 – 2008 academic year)
Awarded to MIS student who has displayed academic excellence, 3.5 GPA or higher, in Oregon State University’s Management of Information Systems program.
 
Google Scholarship (2007 – 2008 academic year)
Awarded by Google to 20 Junior and Senior college students nationwide, who demonstrate academic excellence of a 3.5 GPA or higher in the field of Computer Science or Information Technology.
 
Google Scholarship (2006 – 2007 academic year)
Awarded by Google to 20 Junior and Senior college students nationwide, who demonstrate academic excellence of a 3.5 GPA or higher in the field of Computer Science or Information Technology.
 
Oregon State University MECOP Intern (2006 – 2008 academic years)
Chosen to participate in a two year internship program with two industry partner affiliates with Oregon State University.
 
 
VOLUNTEER WORK/CLUBS
 
Oregon Robotics Tournament and Outreach Program
Technical Mentor (2007 - 2009)
Work as a technical mentor to teams of youth that would not otherwise have the means to participate due to race, gender, or socio-economic status. Help teams understand Lego robot design and programming. Encourage structured problem solving. Support team coaches.
 
Habitat for Humanity
Volunteer Organizer (2006 - Present)
Encourage and organize participation in building homes for underprivileged families in the Salem and surrounding areas. Lead groups of 10 – 15 to aid in home building projects involving foundation pouring or landscaping.
 
Union Gospel Mission
High School Youth Group Leader (2002 - 2008)
Lead groups of adults and high school students, 15-20 in size, to support daily activities or operations. Organize sub groups to support outdoor and indoor projects such as: yard maintenance, cooking and serving to homeless population, bible studies, and church services. Teach and encourage students to reach out and help / speak with homeless.
 
 
MEMBERSHIPS
 
Association for Computing Machinery Member (2008 - Present)
 
SIM Club (2006 - Present)
Attend and organize industry visits, talks, and workshops for the SIM club. Support in voting and recruiting freshman/sophomore students through word-of-mouth.